In the United States, what should I do if the courier is lost?
With the arrival of the Holiday season, major e-commerce platforms are scrambling to start discounts. Terrifyingly, a previous survey by Princeton Survey Research Associates International estimated that at least 23 million Americans have had their packages stolen from their doorsteps or their mailboxes. I believe that many small partners have encountered the situation of lost express delivery!
Even if surveillance is installed at the door, someone will blatantly steal packages "under your nose". Now that more and more consumers want online shopping to be delivered to their homes, and after getting used to this consumption pattern, the online transaction volume has set a record, and the problem of package theft will not disappear in the short term.
Each courier company has a different set of claims rules for packages that are lost, stolen or not found. If you find that the package is missing, you can try these methods first:
1. Check if there is a "package delivered" notification. Generally, after placing the order, the tracking will be sent to your mailbox. You can click on the logistics in the mail to see where the package is. If the delivery is unsuccessful, some companies will issue a notice, give a "notice of attempted delivery", and then tell you that it will be delivered again the next day. Before the editor encountered UPS and USPS have posted on the door, the situation of living in a house is more common.
2. See if anyone else has signed for delivery. If you are a small partner who lives in an apartment building, basically all the buildings leasing have packages to collect, and some buildings also install express cabinets. These express delivery will not be placed directly at the door of apt, you need to pick it up yourself.
3. Friends who live in the house can also pay attention to whether the courier has been delivered to the next door. This happens quite often! If you meet a kind neighbor, I will let you go back~
4. If the logistics is confirmed to be delivered, and there is no courier in the building where the courier is collected, it is very likely that it is lost or something is wrong. At this time, you can contact the courier company and the merchant/platform of the delivery. Although they sometimes like to play ball with each other and don't handle things for you, customer service will help you solve the problem in most cases!
5. If it is a very valuable thing, We recommends buying insurance, so that the claim amount can cover the full value of the thing.
The following editors have sorted out the specific information according to different transportation companies, so you can take what you need:
UPS
UPS can be regarded as one of the most commonly used courier companies, but it also has the most slots. Sometimes the package that needs to be signed for receipt is thrown at the door, or the logistics shows that it has been delivered but it is delivered again two days later. If you encounter a card that doesn't move in transit, the quickest way is to call 1 (800) 742-5877. If you haven't received it, you can apply for a claim directly, or contact the merchant to see if it can be re-shipped.
USPS
USPS, United States Postal Service, although slow but still relatively reliable. Sometimes small packages will be stuffed into the mailbox, you can go to the mailbox to check more (the editor has encountered it many times). In the event of a lost package, in addition to calling 1-800-275-8777, you can also send an email. The steps are very simple, provide tracking, and some basic information about the package, your contact information, and someone from the USPS will contact you later (it may take a long time, or give you some specious replies, so it is more direct and efficient to make a call. high).
If it is a money-back guarantee service (such as Priority Mail Express®), you can also apply for a refund directly.
FedEx
The FedEx editor has little contact with it, but I have heard some friends say it is not reliable. You can call 1 (800) 463-3339, or chat with the bot online, although the bot may not be very informative. You can file a claim within 60 days, or contact the merchant directly.
DHL
A good place for DHL is its on demand delivery, which can temporarily modify the address and delivery time, and can also set whether the package needs to be signed for receipt. I have encountered a few slightly more expensive packages that were sent by DHL and needed to be signed by me, but the original delivery time had a lesson, so I used this function to make a new appointment and let the courier brother be the second Come again.
If the package is confirmed to be lost, you can contact DHL customer service at 1 (800) 225-5345. If you are the billed-to party, you can file a claim directly within 30 days after the package is sent out. DHL has more requirements and is very strict. Package the required materials into a pdf or zip file and upload it.
Amazon
Amazon should be the most worry-free of all platforms I use, no one! Its customer service started out as a bot, so it can get back to you no matter what time of day you go to (and it’s smart). Although Amazon is also the most frequently lost package for me (hearted...), but if you report that the package is lost, he will immediately refund you or contact the merchant to re-deliver, and you don't even need a file claim. These robots can be solved directly in one step, which is very worry-free, and there is no need to pull and break with the staff, especially students with prime. If it is a third-party merchant, it will be different. It will be more troublesome if you need to directly find the merchant to deal with it.
However, Amazon's couriers are very hard-working. They are often still delivering at 10 o'clock in the evening. This time is very tricky. If the leasing cannot sign for the delivery after get off work, it is likely to be placed directly outside the lobby or the gate, which is the easiest to steal. Once you find that the tracking has been updated, you can go downstairs and take a look. Therefore, the editor also recommends living in an apartment with a 24-hour doorman, which will be more secure!
Finally, I hope everyone's express delivery can arrive on time, and you can spend the holidays beautifully!